Remote Programming

Not tech savvy? Get our support team to set the emergency contacts for you remotely. Just charge and power on the watch, then click the link below to enter your details, we will program it remotley for you.

Remote Programming

Otherwise, continue below to set it up yourself

Individual How To Guides

In a simple and straightforward process consisting of 8 clear steps, you'll have your MedAlert watch fully configured with all essential emergency contacts, finely tuned automatic fall detection, and ready for use.

  • Step 1: Charging the watch

    Learn the simple steps to efficiently charge your smart watch, ensuring it's always ready to keep you connected and safe.

    Step 1: Charging the watch

    Learn the simple steps to efficiently charge your smart watch, ensuring it's always ready to keep you connected and safe.

  • Step 2: Turn the watch on

    Discover how to power on your smart watch with ease, bringing its array of features to life at the touch of a button.

    Step 2: Turn the watch on

    Discover how to power on your smart watch with ease, bringing its array of features to life at the touch of a button.

  • Step 3: Download app

    Find out how to effortlessly download and install the SETRACKER app on your smartphone, the first step in syncing with your smart watch.

    Step 3: Download app

    Find out how to effortlessly download and install the SETRACKER app on your smartphone, the first step in syncing with your smart watch.

  • Step 4: Create an account

    Follow our guide to create your account on the SETRACKER app, enabling full access to customise and manage your smart watch's features.

    Step 4: Create an account

    Follow our guide to create your account on the SETRACKER app, enabling full access to customise and manage your smart watch's features.

  • Step 5: Add the watch

    Explore the straightforward process of adding your smart watch to the SETRACKER app, ensuring seamless connectivity and personalisation.

    Step 5: Add the watch

    Explore the straightforward process of adding your smart watch to the SETRACKER app, ensuring seamless connectivity and personalisation.

  • Step 6: Set the time zone

    Learn how to set the correct time zone on your smart watch, ensuring accurate timekeeping tailored to your location, particularly during DST.

    Step 6: Set the time zone

    Learn how to set the correct time zone on your smart watch, ensuring accurate timekeeping tailored to your location, particularly during DST.

  • Step 7: Add the emergency contacts

    Find out how to add emergency contacts to your smart watch, a crucial step for ensuring immediate assistance when needed.

    Step 7: Add the emergency contacts

    Find out how to add emergency contacts to your smart watch, a crucial step for ensuring immediate assistance when needed.

  • Step 8: Enable fall detection

    Discover how to enable and fine-tune the fall detection feature on your watch, providing an layer of safety and peace of mind.

    Step 8: Enable fall detection

    Discover how to enable and fine-tune the fall detection feature on your watch, providing an layer of safety and peace of mind.

  • How to prevent voicemail from interfering in th...

    Issue Overview: Some MedAlert Watch users have encountered a challenge where the device does not proceed to the next emergency contact if the current call goes to voicemail within the...

    How to prevent voicemail from interfering in th...

    Issue Overview: Some MedAlert Watch users have encountered a challenge where the device does not proceed to the next emergency contact if the current call goes to voicemail within the...

  • GPS accuracy of our smartwatches

    Our smartwatch is equipped with a state-of-the-art GPS chipset designed to offer accurate location tracking under optimal conditions. However, similar to other GPS-based devices, such as car navigation systems, the...

    GPS accuracy of our smartwatches

    Our smartwatch is equipped with a state-of-the-art GPS chipset designed to offer accurate location tracking under optimal conditions. However, similar to other GPS-based devices, such as car navigation systems, the...

  • Troubleshooting

    I cannot find the “Fall Alert” settings In the event that you are unable to find the 'Fall Alert' settings within the app, a reboot of both the app and...

    Troubleshooting

    I cannot find the “Fall Alert” settings In the event that you are unable to find the 'Fall Alert' settings within the app, a reboot of both the app and...

  • Maximizing Your MedAlert Watch Battery Life: Ti...

    Optimizing Battery Life of the MedAlert Watch The MedAlert Watch is designed to offer an impressive 5-7 day battery life under standard conditions, primarily serving as an emergency SOS and...

    Maximizing Your MedAlert Watch Battery Life: Ti...

    Optimizing Battery Life of the MedAlert Watch The MedAlert Watch is designed to offer an impressive 5-7 day battery life under standard conditions, primarily serving as an emergency SOS and...

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