MedAlert Knowledge Base
Step by step guides on getting started, and get the most of your MedAlert Device.
Remote Programming
Not tech savvy? Get our support team to set the emergency contacts for you remotely. Just charge and power on the watch, then click the link below to enter your details, we will program it remotley for you.
Individual How To Guides
In a simple and straightforward process consisting of 8 clear steps, you'll have your MedAlert watch fully configured with all essential emergency contacts, finely tuned automatic fall detection, and ready for use.
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Step 1: Charging the watch
Learn the simple steps to efficiently charge your smart watch, ensuring it's always ready to keep you connected and safe.
Step 1: Charging the watch
Learn the simple steps to efficiently charge your smart watch, ensuring it's always ready to keep you connected and safe.
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Step 2: Turn the watch on
Discover how to power on your smart watch with ease, bringing its array of features to life at the touch of a button.
Step 2: Turn the watch on
Discover how to power on your smart watch with ease, bringing its array of features to life at the touch of a button.
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Step 3: Download app
Find out how to effortlessly download and install the SETRACKER app on your smartphone, the first step in syncing with your smart watch.
Step 3: Download app
Find out how to effortlessly download and install the SETRACKER app on your smartphone, the first step in syncing with your smart watch.
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Step 4: Create an account
Follow our guide to create your account on the SETRACKER app, enabling full access to customise and manage your smart watch's features.
Step 4: Create an account
Follow our guide to create your account on the SETRACKER app, enabling full access to customise and manage your smart watch's features.
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Step 5: Add the watch
Explore the straightforward process of adding your smart watch to the SETRACKER app, ensuring seamless connectivity and personalisation.
Step 5: Add the watch
Explore the straightforward process of adding your smart watch to the SETRACKER app, ensuring seamless connectivity and personalisation.
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Step 6: Set the time zone
Learn how to set the correct time zone on your smart watch, ensuring accurate timekeeping tailored to your location, particularly during DST.
Step 6: Set the time zone
Learn how to set the correct time zone on your smart watch, ensuring accurate timekeeping tailored to your location, particularly during DST.
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Step 7: Add the emergency contacts
Find out how to add emergency contacts to your smart watch, a crucial step for ensuring immediate assistance when needed.
Step 7: Add the emergency contacts
Find out how to add emergency contacts to your smart watch, a crucial step for ensuring immediate assistance when needed.
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Step 8: Enable fall detection
Discover how to enable and fine-tune the fall detection feature on your watch, providing an layer of safety and peace of mind.
Step 8: Enable fall detection
Discover how to enable and fine-tune the fall detection feature on your watch, providing an layer of safety and peace of mind.
Help Articles
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How to prevent voicemail from interfering in th...
Issue Overview: Some MedAlert Watch users have encountered a challenge where the device does not proceed to the next emergency contact if the current call goes to voicemail within the...
How to prevent voicemail from interfering in th...
Issue Overview: Some MedAlert Watch users have encountered a challenge where the device does not proceed to the next emergency contact if the current call goes to voicemail within the...
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Understanding GPS Technology: Why Indoor Use Af...
Understanding GPS Tracking on Your MedAlert Watch The GPS tracking feature of the MedAlert Watch is set to standby mode by default. This means that the GPS location updates only...
Understanding GPS Technology: Why Indoor Use Af...
Understanding GPS Tracking on Your MedAlert Watch The GPS tracking feature of the MedAlert Watch is set to standby mode by default. This means that the GPS location updates only...
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Maximizing Your MedAlert Watch Battery Life: Ti...
Optimizing Battery Life of the MedAlert Watch The MedAlert Watch is designed to offer an impressive 100 hour battery life under standard conditions, primarily serving as an emergency SOS and fall...
Maximizing Your MedAlert Watch Battery Life: Ti...
Optimizing Battery Life of the MedAlert Watch The MedAlert Watch is designed to offer an impressive 100 hour battery life under standard conditions, primarily serving as an emergency SOS and fall...