Activate MedAlert

Welcome to the subscription activation page for your MedAlert smartwatch! Whether you're looking to renew your existing plan or activate a new subscription, you've made a wise choice in safeguarding your health and safety.

Our standard subscription offers comprehensive safety and connectivity features for either $7 per month or $75 per year. This plan ensures 24/7 connectivity, real-time health monitoring, and access to essential emergency services.

For added security, consider our optional "Premium Emergency Response Centre" upgrade. This service enhances your subscription by directing emergency events to our dedicated 24/7 Call Response Centre. Here, experts assess each situation and take appropriate actions, whether it's notifying your emergency contacts or contacting emergency services.

This premium upgrade is available for an additional $32 per month with the monthly plan, or $345 annually with the yearly subscription. It's an investment in peace of mind, ensuring expert handling of emergencies.

What's included in the standard subscription?

The MedAlert Telstra SIM Card Voice & Data Plan includes the below features

Stay Connected Anywhere

Your renewed subscription will continue to cover your SIM card plan, ensuring your MedAlert device always stays connected. This guarantees that your real-time tracking, alert history, and emergency call functions remain active 24/7.

Unlimited 2-Way Voice Calls

Emergencies are unpredictable; that's why our subscription offers unlimited two-way voice calls. Whenever you press the emergency button, rest assured that you can communicate directly with a trusted contact or emergency service.

Live GPS Tracking

The cornerstone of our service, live GPS tracking, allows you and your loved ones to monitor movements in real-time. Geofencing capabilities provide another layer of safety, alerting you if the wearer goes outside of a designated area.

Heart Rate Monitoring

Keep an eye on your health through our constant heart rate monitoring feature. It's like having a personal healthcare assistant who’s always on duty.

Automatic Fall Detection

With our state-of-the-art sensor technology, your MedAlert device can automatically detect falls and send immediate alerts to predefined contacts, ensuring rapid response when you need it most.

Peace of Mind

Ultimately, the greatest benefit you receive is peace of mind. Knowing that you or your loved ones have a reliable safety net provides immeasurable comfort.

FAQ for MedAlert Subscription Activation/Renewal

What is included in the standard MedAlert subscription?

The standard subscription offers 24/7 connectivity, real-time health monitoring, live GPS tracking, unlimited two-way voice calls, automatic fall detection, heart rate monitoring, and round-the-clock phone support.

How much does the standard subscription cost?

The standard subscription is priced at $7 per month or $75 annually.

What additional features does the Premium Emergency Response Centre upgrade offer?

The upgrade includes expert assessment and response to emergency situations by our dedicated 24/7 Call Response Centre. It's priced at an additional $32 per month or $345 annually.

Is the subscription required to use the MedAlert smartwatch?

Yes, to ensure full functionality and connectivity of the MedAlert device, a subscription is necessary.

How can I renew my existing subscription?

Renewing your subscription is simple. Just select either monthly or yearly option, then click subscribe/

Are there any discounts available for annual subscriptions?

Yes, the annual subscription offers a discounted rate of $75 per year compared to the monthly fee of $7 per month.

Can I upgrade my plan mid-subscription?

Absolutely! You can upgrade to the Premium Emergency Response Centre at any time. Additional charges will apply accordingly.

How does the automatic fall detection work?

Our device uses advanced sensor technology to detect falls automatically and sends immediate alerts to your predefined contacts for a rapid response.

What happens if I press the emergency button on the MedAlert watch?

When you press the emergency button, it initiates an unlimited two-way voice call to a trusted contact or emergency service, ensuring immediate communication in emergencies.

What is the process for cancelling my subscription?

You can cancel your subscription by contacting our customer support team. Please note that you will not be refunded any prepaid fees, and be aware of any terms and conditions that may apply to your cancellation.