Help Articles

How to prevent voicemail from interfering in th...

Issue Overview: Some MedAlert Watch users have encountered a challenge where the device does not proceed to the next emergency contact if the current call goes to voicemail within the...

How to prevent voicemail from interfering in th...

Issue Overview: Some MedAlert Watch users have encountered a challenge where the device does not proceed to the next emergency contact if the current call goes to voicemail within the...

GPS accuracy of our smartwatches

Our smartwatch is equipped with a state-of-the-art GPS chipset designed to offer accurate location tracking under optimal conditions. However, similar to other GPS-based devices, such as car navigation systems, the...

GPS accuracy of our smartwatches

Our smartwatch is equipped with a state-of-the-art GPS chipset designed to offer accurate location tracking under optimal conditions. However, similar to other GPS-based devices, such as car navigation systems, the...

Troubleshooting

I cannot find the “Fall Alert” settings In the event that you are unable to find the 'Fall Alert' settings within the app, a reboot of both the app and...

Troubleshooting

I cannot find the “Fall Alert” settings In the event that you are unable to find the 'Fall Alert' settings within the app, a reboot of both the app and...

Maximizing Your MedAlert Watch Battery Life: Ti...

Optimizing Battery Life of the MedAlert Watch The MedAlert Watch is designed to offer an impressive 5-7 day battery life under standard conditions, primarily serving as an emergency SOS and...

Maximizing Your MedAlert Watch Battery Life: Ti...

Optimizing Battery Life of the MedAlert Watch The MedAlert Watch is designed to offer an impressive 5-7 day battery life under standard conditions, primarily serving as an emergency SOS and...

Watch Connectivity and 4G Network Compatibility

In Australia, the primary telecommunications providers – Telstra, Optus, and Vodafone – operate their 4G networks across multiple frequency bands. Approximately 60% of Telstra's cell towers broadcast 4G on Band...

Watch Connectivity and 4G Network Compatibility

In Australia, the primary telecommunications providers – Telstra, Optus, and Vodafone – operate their 4G networks across multiple frequency bands. Approximately 60% of Telstra's cell towers broadcast 4G on Band...

Potential interference with medical devices suc...

Like most modern electronic devices, the MedAlert Watch, while free from magnets, is equipped with a cellular modem and a GPS receiver. These components, common in many smart devices, emit...

Potential interference with medical devices suc...

Like most modern electronic devices, the MedAlert Watch, while free from magnets, is equipped with a cellular modem and a GPS receiver. These components, common in many smart devices, emit...