Issue Overview: Some MedAlert Watch users have encountered a challenge where the device does not proceed to the next emergency contact if the current call goes to voicemail within the first 15 seconds. This can potentially delay the emergency response if the watch stops dialing further contacts due to the voicemail activation.
Solution: To ensure that your MedAlert Watch functions optimally and cycles through all your designated emergency contacts in critical situations, we recommend taking the following steps with your emergency contacts:
- Disable Voicemail: Ask your emergency contacts to temporarily disable their voicemail. This prevents the MedAlert Watch from being halted by an early voicemail pickup, ensuring it continues to the next contact if no answer is received.
- Extend Ring Time: Alternatively, emergency contacts can request their telecommunications provider to extend the ring time before voicemail activation to at least 20 seconds. This extension provides a larger window for the watch to attempt contact before moving to the next in line.
How to Extend Ring Time: Extending the ring time typically involves a simple code entered on the phone. While this can vary by provider, a general method includes:
How to extend the ring time on TELSTRA
- On your mobile phone, tap on the Call function (like making a new call)
- Using the keypad on your mobile phone, dial the following sequence: **61*101** number of seconds: 15, 20, 25, 30, finish with #
- Example: Code to extend ring time to 30 seconds, dial: **61*101**30#
- Press the call or send button.
How to extend the ring time on OPTUS
- On your mobile phone, tap on the Call function (like making a new call)
- Using the keypad on your mobile phone, dial the following sequence **61*321** number of seconds: 15, 20, 25, 30, and finish with #
- Example: Code to extend ring time to 30 seconds, dial: **61*321**30#
- Press the call or send button.
How to extend the ring time on VODAFONE
- On your mobile phone, tap on the Call function (like making a new call)
- Using the keypad on your mobile phone, dial the following sequence **61*121*11* number of seconds: 15, 20, 25, 30, and finish with #
- Example: Code to extend ring time to 30 seconds, dial: **61*121*11*30#
- Press the call or send button.
(Note: It's best to confirm with the specific telco provider for accurate and up-to-date instructions.)
Why This Matters: Adjusting these settings is crucial for ensuring that in the event of an emergency, your MedAlert Watch can efficiently reach your contacts without unnecessary delays. These simple adjustments can significantly enhance the reliability of your emergency response system.
Need Further Assistance? If you or your contacts need additional help with adjusting these settings, or if you have any other concerns about your MedAlert Watch, our support team is here to assist. Don't hesitate to reach out for personalized support.
Remember, these small tweaks can make a big difference in how quickly and effectively your emergency alerts are handled, keeping you and your loved ones safer.