Both of our medical alert watches call for help at the press of a button, detect falls automatically, and share live GPS location with the people who matter most.
The differences come down to size, location accuracy, and the platform behind the watch. This page walks you through it in plain language, so you can choose with confidence.
Prefer to talk it through with a real person?
Call us on 02 7227 5833
Pick straight away, or read
on for the full picture
Our original watch. Trusted by thousands
of Australians.
Our most advanced watch. Smaller, premium materials,
and the lightest 4G medical alert watch in Australia.
Not Sure Yet?
Both watches keep the wearer safe. Neither is a compromise on the features that matter in an emergency. The right choice depends on the person wearing it and the people supporting them.
Call 02 7227 5833 and we will help you decide in a few minutes. No pressure, no sales script.
The big picture. Where the watches match, we say so.
Where they differ, the difference is clear.
| Features |
MedAlert Plus $599.00Our most advanced watch. Smaller, premium materials, and the lightest 4G medical alert watch in Australia. BUY MEDALERT PLUS | |
|---|---|---|
| Price & Plan | ||
| Price (Includes First-Year SIM) | $499 | $599 |
| Best Suited To | Wearers who are happy with a classic watch and want dependable safety at the best price | Wearers who want a smaller, more premium watch with the sharpest location accuracy and the full Guardian platform behind it |
| SIM Plan | First 12 months included, then $75/year | First 12 months included, then $85/year |
| NDIS & My Aged Care | ✓ Quote available | ✓ Quote available |
| Design & Wearability | ||
| Size & Weight | 34 grams | 28g, smaller & slimmer |
| Build & Materials | Durable everyday build | Premium materials & finish |
| Ways to Wear | Watch (not 3 in 1 ) | Watch, pendant, brooch clip |
| Colour Options | Black, White, Blue, Pink | black |
| Battery Life | 1-3 days depending on use | 1-2 days depending on use |
| Water Resistance | Shower safe* | Shower safe* |
| Safety Features | ||
| SOS Emergency Button | ✓ | ✓ |
| Automatic Fall Detection | ✓ Adjustable sensitivity | ✓ Adjustable sensitivity |
| Two-Way Voice Calling | ✓ | ✓ |
| Non-Movement Alert | — | ✓ |
| Low Battery Alerts | ✓ | ✓ |
| GPS Signal Loss Warning | ✓ | ✓ |
| Accuracy & Coverage | ||
| GPS Accuracy | Reliable GPS | High-precision (within 2m) |
| Mobile Coverage | Telstra 4G | Telstra 4G + upgraded GSM |
| Live GPS Tracking | ✓ MedAlert App | ✓ MedAlert Guardian platform |
| Location History | — | History up to 12 months |
| Health Monitoring | ||
| Medication Reminders | ✓ | ✓ |
| Heart Rate Monitoring | Optical sensor | Premium optical sensors |
| AI Health Insights | — | Guardian AI insights |
| Managing the Watch | ||
| Management Platform | MedAlert Mobile App | MedAlert Guardian app platform |
| Family & Carer Access | Multiple users | Shared Guardian access |
| Manage Multiple Watches | ✓ | Single login for multiple users and fleet |
| Remote Settings | Via authorised/first user | Via single login |
| Support & Returns | ||
| 24/7 Emergency Response | Optional ($345/year) | Optional ($345/year) |
| Warranty | 12 Months | 12 Months |
| Returns | 30 Days | 30 Days |
Whichever watch you choose, the core protection is
identical. Every MedAlert watch includes:
One-press SOS that calls and messages emergency contacts with a live GPS location link
Automatic fall detection with adjustable sensitivity, because a fall can happen when pressing a button is impossible
Two-way voice calling through the watch itself. No mobile phone required
Live GPS tracking and geofencing safe zones, at home and out in the community
The Telstra 4G network, covering 99% of populated Australia
An optional 24/7 Emergency Response Centre plan at $345 per year, with trained operators answering every alert
No lock-in contracts, a 30-day return policy and a 12-month warranty
Ask any care manager and they will tell you the same thing: the biggest risk with any alarm is the drawer. A device that feels heavy, looks clinical or irritates the skin ends up on the bedside table, and a watch on the bedside table cannot detect a fall in the garden.
The MedAlert PLUS was designed around that truth. It is smaller and slimmer than the Lite, finished in premium materials, and at 28 grams it is the lightest 4G medical alert watch in Australia. It also comes with three ways to wear it in the box. Watch on the wrist. Pendant on a lanyard. Brooch clipped to a cardigan. Whatever the wearer will genuinely keep on, day after day.
The MedAlert Lite is a classic watch design that thousands of Australians wear happily every day, in the colour they picked themselves. For plenty of wearers, familiar is exactly right.
The MedAlert PLUS connects to MedAlert Guardian, our cloud platform built specifically for managing medical alert watches. Guardian runs in any web browser with nothing to install, and it changes what the watch can do for the people around the wearer:
The MedAlert Lite is managed through the MedAlert mobile app, which covers the everyday needs of most families: live location, alerts and settings, with multiple family members on the one account.
When a fall alert fires, the first question is always the same: where exactly are they? The MedAlert PLUS carries a high-precision GPS module accurate to within 2 metres. For a responder, that is the difference between a suburb block and a spot on the footpath.
The PLUS also carries an upgraded GSM module that holds a stronger connection in low-signal areas: inside brick homes, in lift wells, in regional towns at the edge of coverage. A safety device is only as good as its connection, and the PLUS keeps one where standard devices drop out.
The same premium approach extends to health monitoring, with upgraded optical sensors delivering more accurate heart rate readings that feed straight into Guardian's health insights.
The MedAlert Lite offers reliable GPS positioning and heart rate monitoring with automatic threshold alerts on the Telstra 4G network, dependable protection that has served thousands of wearers well.
Both MedAlert watches can be purchased through NDIS plans, My Aged Care and Support at Home packages, and DVA arrangements. If you are a care manager, support coordinator or health professional arranging a watch for a client, request a quote and we will have the paperwork to you the same business day.
Wondering if your loved one’s package covers it? Call us on 02 7227 5833 and we will talk you through it.
Q: I am still not sure which watch to choose. What do most people do?
A: If the wearer will happily wear a standard watch and price matters, families choose the Lite. If the wearer is frail, has a small wrist, prefers a pendant or brooch, or several people will share the caring, families choose the PLUS. If you are torn, call us on 02 7227 5833 and we will help you decide.
Q: Do both watches include the SIM plan?
A: Yes. Both watches include their first 12 months of Telstra SIM data and voice in the purchase price. From the second year, the Lite plan renews at $75 per year and the PLUS at $85 per year, which reflects the PLUS's Guardian platform connection and higher data use. No lock-in contract on either.
Q: Is the 24/7 Emergency Response Centre available on both watches?
A: Yes. The optional plan is $345 per year on either watch. Trained operators answer every SOS and fall alert around the clock, speak with the wearer through the watch, and escalate to family or emergency services as needed.
Q: Does the wearer need a smartphone?
A: No. Both watches work completely independently with their own built-in 4G connection. The app and portal are for family members and carers.
Q: Can I switch from one watch to the other?
A: Within the first 30 days, yes. Our return policy lets you change your mind, and our team will help move everything across.
Q: Can the watch be funded through an NDIS plan or My Aged Care?
A: Yes, both watches are regularly purchased through NDIS, My Aged Care and DVA funding. Use the quote request on this page or call us and we will prepare the paperwork.
