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Our most advanced watch. Smaller, premium materials, and the lightest 4G medical alert watch in Australia.
Our original watch. Trusted by thousands
of Australians.
The big picture. Where the watches match, we say so.
Where they differ, the difference is clear.
| Features |
MedAlert Plus $599.00Our most advanced watch. Smaller, premium materials, and the lightest 4G medical alert watch in Australia. BUY MEDALERT PLUS | |
|---|---|---|
| Price & Plan | ||
| Price (Includes First-Year SIM) | $599 | $499 |
| Best Suited To | Wearers who want a smaller, more premium watch with the sharpest location accuracy and the full Guardian platform behind it | Wearers who are happy with a classic watch and want dependable safety at the best price |
| SIM Plan | First 12 months included, then $85/year | First 12 months included, then $75/year |
| NDIS & My Aged Care | ✓ Quote available | ✓ Quote available |
| Design & Wearability | ||
| Size & Weight | 28g, smaller & slimmer | 34 grams |
| Build & Materials | Premium materials & finish | Durable everyday build |
| Ways to Wear | Watch, pendant, brooch clip | Watch (not 3 in 1 ) |
| Colour Options | Black | Black, White, Blue, Pink |
| Battery Life | 1-2 days depending on use | 1-3 days depending on use |
| Water Resistance | Shower safe* | Shower safe* |
| Safety Features | ||
| SOS Emergency Button | ✓ | ✓ |
| Automatic Fall Detection | ✓ Adjustable sensitivity | ✓ Adjustable sensitivity |
| Two-Way Voice Calling | ✓ | ✓ |
| Non-Movement Alert | ✓ | — |
| Low Battery Alerts | ✓ | ✓ |
| GPS Signal Loss Warning | ✓ | ✓ |
| Accuracy & Coverage | ||
| GPS Accuracy | High-precision | Reliable GPS |
| Mobile Coverage | Telstra 4G + upgraded GSM | Telstra 4G |
| Live GPS Tracking | ✓ MedAlert Guardian platform | ✓ MedAlert App |
| Location History | History up to 12 months | — |
| Health Monitoring | ||
| Medication Reminders | ✓ | ✓ |
| Heart Rate Monitoring | Premium optical sensors | Optical sensor |
| Health Insights | Can show trends | — |
| Managing the Watch | ||
| Management Platform | MedAlert Guardian app platform | MedAlert Mobile App |
| Family & Carer Access | Shared Guardian access | Multiple users |
| Manage Multiple Watches | Single login for multiple users and fleet | ✓ |
| Remote Settings | Via single login | Via authorised/first user |
| Support & Returns | ||
| 24/7 Emergency Response | Optional ($345/year) | Optional ($345/year) |
| Warranty | 12 Months | 12 Months |
| Returns | 30 Days | 30 Days |
Whichever watch you choose, the core protection is
identical. Every MedAlert watch includes:
One-press SOS that calls and messages emergency contacts with a live GPS location link
Automatic fall detection with adjustable sensitivity, because a fall can happen when pressing a button is impossible
Two-way voice calling through the watch itself. No mobile phone required
Live GPS tracking and geofencing safe zones, at home and out in the community
The Telstra 4G network, covering 99% of populated Australia
An optional 24/7 Emergency Response Centre plan at $345 per year, with trained operators answering every alert
No lock-in contracts, a 30-day return policy and a 12-month warranty
Both MedAlert watches can be purchased through NDIS plans, My Aged Care and Support at Home packages, and DVA arrangements. If you are a care manager, support coordinator or health professional arranging a watch for a client, request a quote and we will have the paperwork to you the same business day.
Wondering if your loved one’s package covers it? Call us on 02 7227 5833 and we will talk you through it.
Q: I am still not sure which watch to choose. What do most people do?
A: If the wearer will happily wear a standard watch and price matters, families choose the Lite. If the wearer is frail, has a small wrist, prefers a pendant or brooch, or several people will share the caring, families choose the PLUS. If you are torn, call us on 02 7227 5833 and we will help you decide.
Q: Do both watches include the SIM plan?
A: Yes. Both watches include their first 12 months of Telstra SIM data and voice in the purchase price. From the second year, the Lite plan renews at $75 per year and the PLUS at $85 per year, which reflects the PLUS's Guardian platform connection and higher data use. No lock-in contract on either.
Q: Is the 24/7 Emergency Response Centre available on both watches?
A: Yes. The optional plan is $345 per year on either watch. Trained operators answer every SOS and fall alert around the clock, speak with the wearer through the watch, and escalate to family or emergency services as needed.
Q: Does the wearer need a smartphone?
A: No. Both watches work completely independently with their own built-in 4G connection. The app and portal are for family members and carers.
Q: Can I switch from one watch to the other?
A: Within the first 30 days, yes. Our return policy lets you change your mind, and our team will help move everything across.
Q: Can the watch be funded through an NDIS plan or My Aged Care?
A: Yes, both watches are regularly purchased through NDIS, My Aged Care and DVA funding. Use the quote request on this page or call us and we will prepare the paperwork.
