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How it works
Welcome to MedAlert’s exclusive 24/7 Emergency Response Call Centre Service, where your safety and peace of mind are our top priorities. This optional service is an extension of our commitment to providing unparalleled support for you or your loved ones in times of need. With our dedicated team of professionals, you can rest assured that help is always just a button press away.
The 24/7 emergency response plan for MedAlert's smartwatch adds a significant layer of safety and peace of mind for users. This premium service ensures that in the event of an emergency—whether triggered by fall detection or a press of the SOS button—immediate action is taken to provide assistance.
1. Fall Detection or SOS Trigger Event
The smartwatch is equipped with advanced fall detection technology, along with an SOS button that users can press if they need urgent help. Either of these actions will initiate an alert to the 24/7 emergency response centre.
2. Automatic Call to Emergency Response Centre
Upon detecting a trigger, the smartwatch automatically places a call to the response centre. The trained respondent on the line has access to the user's vital information, including their medical history, live location from the watch, home address, and next of kin details. This ensures that they have a comprehensive profile of the user to make informed decisions.
3. Experienced Response Assessment
If the user can communicate with the call centre respondent, they will discuss the situation to understand the severity of the emergency. If the user is unresponsive, the respondent will quickly evaluate the situation based on available data and will escalate accordingly.
4. Appropriate Response Action
Depending on the severity, the call centre respondent will either contact the user's friends or family members listed as emergency contacts or, in cases where immediate intervention is needed, dispatch emergency services directly to the user's location. This flexible response plan ensures the right level of assistance is delivered quickly and effectively.
Personalised Emergency Protocols
At MedAlert, we understand that each individual’s emergency needs are distinct. That's why our 24/7 Emergency Response Call Centre Service offers fully personalised emergency protocols. When you subscribe to our service, we collaborate with you to develop a customised plan that outlines the exact steps to be taken in various emergency scenarios.
This plan incorporates crucial information like your medical history, preferred hospitals, and specific instructions on how we should handle different types of emergencies. Whether it involves a medical issue, a fall, or simply needing reassurance, our trained professionals will follow your personalised protocol, ensuring the response is precisely tailored to your unique requirements.
Tailored Response: Guarantees the most appropriate and prompt action in an emergency, customised to your specific needs and preferences.
Comprehensive Information: Allows our team to have all necessary information available, including medical history and emergency contact details.
Adaptability: You have the flexibility to update your emergency plan at any time, accommodating any changes in your health or personal preferences.
Advanced Technology Integration
MedAlert’s 24/7 Emergency Response Call Centre isn’t just about having trained professionals available; it’s also about the seamless integration with your MedAlert device using state-of-the-art technology. Our sophisticated system ensures that when you activate the SOS button on your MedAlert device, the alert is instantly transmitted to our call centre with exceptional accuracy and speed.
Utilising the latest GPS tracking technology, we accurately pinpoint your location, ensuring rapid dispatch of help precisely where it’s needed. Moreover, our system is engineered to maintain a crystal-clear, two-way communication line, allowing you to speak directly with a professional while assistance is en route.
Rapid GPS Location Tracking: Quick and precise location tracking for expedited response times.
High-Quality Voice Communication: Assures clear communication between you and our call centre personnel.
Consistent Connectivity: Leverages Australia's robust telecommunications infrastructure for continuous and reliable connections.
Immediate Professional Assistance
In an emergency, every second counts. Our call center staff are trained to assess the situation quickly and provide immediate assistance, ensuring that you receive the help you need without delay.
24/7 Availability
Emergencies can happen at any time. Our call center operates around the clock, every day of the year, so you're never alone or without support.
Direct Connection to Emergency Services
If the situation warrants, our call center team can directly contact emergency services, providing them with your location and pertinent information to expedite their response.
State-of-the-Art Technology
We utilise advanced technology to ensure clear communication and fast response times. Our systems are regularly updated to maintain high standards of service.
Confidential and Respectful Service
Your privacy and dignity are important to us. All calls and information are handled with the utmost confidentiality and respect.
No Long-Term Contracts
Our service is flexible, with no long-term contracts required. You can opt in or out of the service as your needs change.